Shipping policy

Risen West Shipping Policy

 


 

Order Processing

 


All orders are processed and shipped from our Texas warehouse within 1–3 business days (Monday – Friday, excluding holidays).

You’ll receive an order-confirmation email right after checkout and another with tracking once your order ships.

During holidays or new product launches, processing may take an extra 1-2 business days due to increased volume. 

 

 

 

 U.S. Shipping — All States, Territories & APO/FPO

 


We proudly ship to all 50 states, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), and armed-forces bases (APO/FPO/DPO).


United States, Hawaii, Alaska, Territories & APO/FPO

 

  • Standard Shipping (3–5 business days): $13.95

  • Free Shipping on orders $100 + 


Shipments are sent via UPS Ground, FedEx Home Delivery, or USPS Priority Mail, depending on your location and the most reliable rate.

 

 

 

Canada Shipping

 


We currently ship to all provinces and territories within Canada.

 

  • Standard International Shipping (7–14 business days): $39.95

  • Express International Shipping (3–5 business days): $59.95

 


Please note:

 

  • Customers are responsible for any customs duties, taxes, or import fees charged by Canadian authorities.

  • Delivery times may vary depending on customs processing and regional carrier operations.

 

 

 

 

Tracking

 


Once your order ships, you’ll receive an email with a tracking link.

Please allow up to 24 hours for tracking information to update after dispatch.

 

 

 

Packaging & Handling

 


Every Risen West hat is carefully packed in a premium protective box to ensure it arrives in perfect condition.

If your order arrives damaged, contact us within 48 hours of delivery with photos so our team can make it right.

 

 

 

Shipping Fees & Returns

 


All shipping fees are non-refundable, including orders that qualified for “Free Shipping.”

If an item is approved for return, the actual shipping cost paid to the carrier will be deducted from any refund (when applicable).

 

 

 

 Delays & Exceptions

 


Most orders arrive on time, but delays due to weather, carrier service issues, or customs (for Canada) are outside our control.

Risen West is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure your shipping address is accurate and secure. 

We’ll always do our best to assist if your order experiences a delay.

 

 

 

Questions or Assistance

 


Need help with your order?

Reach out anytime at risenwesthats@gmail.com — we’re happy to help.


From our hands in Texas to your doorstep — thank you for supporting Risen West.